Whether thinking in terms of documents, ideas, or actions, a simple and efficient method of capturing, locating, articulating, using and managing knowledge in the enterprise is needed. In simple terms, good knowledge management promotes better business performance. This seminar presents knowledge and knowledge management in context of business need and value by relating knowledge management directly to work performed. This three-day course provides participants the basic tools necessary to assess and plan for a knowledge management capability in an enterprise. The techniques described in the course are useful for bridging the gap between expectations and reality, providing a means to leverage existing knowledge efforts and increase value by focusing the efforts on projects with quick payback. Tools and technology considerations provide an opportunity for IT excellence in the management and delivery of knowledge to users. Course Outline Practical Knowledge Management (PDF)  Home | About KCI | KCI Training Courses | KCI Business Courses | KCI Consulting | Partner Resources |
