Enterprise Performance Management - Knowledge Consultants, Inc.

International Business Consulting Services

The ultimate measure of the performance of the enterprise is in the financial measures that management sets for the enterprise. Understanding what performance variables impact the financial performance and how variables impact each other, to what degree they impact and what execution processes are behind the performance issue is not a simple task. The method of correlation analysis (and related regression techniques) can be used to identify those processes that are contributing to the change in performance. Any business analyst that works with enterprise performance management, including business intelligence, process analysis and enterprise analysis can use these techniques. This approach provides the enterprise with a focus for identifying poor process (or workflow) performers and fixing them or identifying potential best practices. But how do you do this?

First you need to understand how variables move in the enterprise you are analyzing. This is the qualitative step that is used to define the variables and how they relate to each other. The second step is to provide some sort of quantitative tracking of the variables to provide feedback to the management as to the attainment of the strategic objectives. The quantitative technique used to assess attainment of objectives is correlation. The linkage between the correlated values that track from the detail process level to the strategic level financial performance is called a correlation chain.

This course covers a methodology and hands on examples on how to implement successful enterprise performance management.

Course Outline Enterprise Performance Management (PDF)

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