Management Science – Analytics for Business Improvement
Process Opportunity Ranking Based on Performance
Frank Kowalkowski, President Knowledge Consultants, Inc.
A Key Issue Today with Process Improvement
How can we increase the likelihood of success on process projects? Determining the path of process improvement has always been a questionable effort. Techniques include many of the well-known methods such as quantitative approaches based on performance parameters as well as more qualitative approaches based on management interests, focus groups of workers and indirect measures such as customer complaints. Each has some benefits and drawbacks.
To read more, register to this web site to download the article.