Business Process Management Insights
Process Opportunity Ranking Based on PerformanceA Key Issue Today with Process Improvement
By Frank Kowalkowski, President Knowledge Consultants, Inc.
How can we increase the likelihood of success on process projects? Determining the path of process improvement has always been a questionable effort. Techniques include many of the well-known methods such as quantitative approaches based on performance parameters as well as more qualitative approaches based on management interests, focus groups of workers and indirect measures such as customer complaints. Each has some benefits and drawbacks.
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